Shipping Policy
At YophieMade, we understand the importance of timely and reliable shipping. We strive to provide our customers with a seamless and efficient shipping experience. This Shipping Policy outlines the key details and guidelines regarding our shipping process.
Order Processing Time:
Silver rings usually take 2–5 business days to make. Solid gold rings and rings with solid gold bands or rims usually take 7–14 business days. Silver rings with gold-leaf, gold-powder or molten-gold surface decoration follow the silver-ring estimate. Other designs usually take 3–7 business days. Timing varies by design; check the product details or contact us before ordering if you have a deadline. Shipping time is additional.
Shipping Methods:
We offer various shipping methods to cater to the diverse needs of our customers. These methods include standard shipping and expedited shipping. The availability of these options may vary depending on the destination and the item being shipped.
Shipping Time:
Standard shipping is estimated at 10–12 business days to the United States and 10–15 business days to Europe and other destinations after dispatch. Express shipping usually takes 4–7 business days after dispatch, where offered. These estimates do not include production time. Delivery may vary by destination, customs clearance and carrier delays.
Shipping Costs:
Standard shipping is free to most destinations. For Puerto Rico, Bulgaria, Croatia, Liechtenstein and Malta, standard shipping costs US$15 per order and express shipping costs US$38 per order; available services and transit times are shown at checkout. Where offered, express shipping costs US$38. Available options are shown at checkout. See our current Shipping Policy for rates and full details.
Tracking Your Order:
Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number allows you to monitor the progress of your shipment and estimate the delivery date. You can track your order by visiting the carrier's website and entering the provided tracking number.
International Shipping:
We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. We recommend contacting your local customs office for more information on these charges.
Shipping Address:
It is essential to provide an accurate and complete shipping address when placing your order. We are not responsible for any delays or delivery issues caused by incorrect or incomplete addresses. If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible.
Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure that you receive a replacement or a refund, depending on the circumstances.
Shipping Restrictions:
Some items may be subject to shipping restrictions due to their nature, value, or destination. We comply with all applicable laws and regulations regarding the shipment of restricted items. If you have any concerns or questions about shipping restrictions, please reach out to our customer support team at services@yophiemade.com.
Conclusion:
Our Shipping Policy is designed to provide you with a transparent and reliable shipping experience. We strive to deliver your orders in a timely manner while ensuring the safety and security of your packages. If you have any further questions or need assistance with your order, please don't hesitate to contact our customer support team.
