Refund Policy
At YophieMade, we strive to provide our customers with the highest quality handmade jewelry. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have a clear and transparent refund policy in place to ensure your satisfaction.
Eligibility for Refunds
In order to be eligible for a refund, the following conditions must be met:
- The item must be in its original condition, unworn, and undamaged.
- The request for a refund must be made within 14 days of receiving the product.
- Proof of purchase, such as the order number or receipt, must be provided.
Refund Process
If you meet the eligibility criteria, the refund process is simple and straightforward:
- Contact our customer support team at services@yophiemade.com or through our online contact form to initiate the refund process.
- Provide the necessary information, including your order number and reason for the refund.
- Our customer support team will review your request and provide further instructions.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exceptions
While we strive to accommodate all refund requests, there are certain exceptions to our policy:
- Customized or personalized items cannot be refunded unless they are defective or damaged upon arrival.
- Gift cards are non-refundable.
- Shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the item is defective or damaged.
Customer Satisfaction Guarantee
At YophieMade, we value our customers and want you to be completely satisfied with your purchase. If you have any concerns or questions regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with us is exceptional.